Shipping policy
Kitstop ("we", "our", or "us") operates the website https://thekitstop.com.
By placing an order through this website, you agree to the terms outlined below. These terms are designed to protect both you and our business.
1. General
All orders are subject to product availability. While we aim to maintain accurate stock levels, discrepancies may occasionally occur.
If an item becomes unavailable after your order is placed, we will:
- Ship available items
- Contact you regarding the unavailable product
- Offer the option to wait or receive a refund
2. Shipping Costs
Shipping costs are calculated at checkout based on order details.
All fees are clearly displayed before completing your purchase.
3. Returns & Refunds
3.1 Change of Mind
We accept returns under the following conditions:
- Request within 30 days of delivery
- Item unused and in original packaging
Return shipping costs are the customer’s responsibility.
Refunds are processed after inspection. Original shipping fees are non-refundable.
3.2 Warranty Returns
We honor valid warranty claims within 90 days of delivery.
- Customer covers return shipping initially
- If approved, we reimburse return shipping
After approval, you may choose:
- Refund
- Store credit
- Replacement (if available)
4. Delivery Terms
4.1 Delivery Time
Handling Time:
1–3 business days
Economy Shipping:
5–8 business days (Free)
Standard Shipping:
3–4 business days (£15)
4.2 Dispatch Time
Orders are dispatched within 1–3 business days.
We operate Monday to Friday (excluding public holidays).
4.3 Address Changes
Address changes are possible before dispatch only.
4.4 Out of Stock
If an item is unavailable:
- Available items will be shipped
- Backordered items shipped later or refunded
4.5 Delays
If your order has not arrived within the estimated time, please contact us.
5. Tracking
Once shipped, you will receive a tracking number via email.
6. Damaged Parcels
If your parcel arrives damaged:
- Refuse delivery if possible
- Contact us immediately
7. Insurance
All shipments are insured.
7.1 Damaged Items
We will provide a replacement or refund after confirmation.
7.2 Lost Orders
If confirmed lost, we will issue a replacement or full refund.
8. Order Cancellation
Orders can be cancelled before dispatch.
After shipping, returns must follow the policy above.
9. Contact
If you have any questions before or after placing an order, our support team is here to help.
Address: 20 Oxton Rd, Birkenhead CH41 2QJ, United Kingdom
Call us: +44 15 1647 9067
Email us: contact@thekitstop.com